Border Collie Training:
True Nature Dogs, Privacy Policy

Learn how we protect your privacy by using our website and software below.

Privacy Policy

Angela Brown, trading as True Nature Dog Services

Last updated: September 2026

This privacy policy explains how Angela Brown, trading as True Nature Dog Services (“True Nature Dog Services”, “we”, “us”, “our”) collects, uses and protects your personal data when you use our website, contact us, or use our dog training services.

By using our website, booking our services or otherwise providing personal data to us, you acknowledge that you have read this privacy policy.

1. Data Controller & Contact Details

Angela Brown, trading as True Nature Dog Services is the data controller for the personal data we process about you. This means we are responsible for deciding how and why your personal data is used.

Angela Brown, trading as True Nature Dog Services
2 Sutherland Place, Broxburn, West Lothian, EH52 6XF, Scotland

If you have any questions about this privacy policy, our data protection practices, or if you wish to exercise your legal rights, please contact:

Email: angie@truenaturedogs.com

You may also contact us using the contact details on our website.

2. What Data We Collect

We may collect and process the following types of personal data about you:

Identification details: name, title.
Contact details: address, email address, telephone numbers.
Dog-related information: your dog’s name, age, breed, medical or behavioural information relevant to training, training goals and progress notes.
Booking and transaction data: details of the services you have booked, payment status, invoices and receipts (but not full card details if you pay via a third-party payment provider).
Communication data: records of emails, messages, telephone calls and any feedback or testimonials you provide.
Marketing preferences: your choices regarding receiving marketing communications from us.
Website usage data: IP address, device and browser type, time zone setting, pages visited, and other technical information collected through cookies and similar technologies when you use our website.

We do not routinely collect special category data about you, but information you choose to share with us about your own health or circumstances (for example, accessibility needs for attending classes) will be processed only as necessary to provide our services and with appropriate safeguards.

3. How We Collect Your Data

We collect personal data about you in the following ways:

Directly from you when you:

Contact us by phone, email, social media or via our website contact forms
Book classes, 1-2-1 sessions, workshops, or other services
Complete questionnaires or registration forms
Sign up to our mailing list or request marketing communications
Provide feedback or testimonials

Automatically when you:

Browse or interact with our website, where we may collect technical and usage data using cookies and similar technologies

From third parties when you:

Pay through a third-party payment provider (we receive limited payment information such as transaction references and status, not your full card details)
Interact with us via social media platforms, in accordance with their privacy settings

4. Purposes & Legal Bases for Processing

We will only use your personal data where we are permitted to do so by law. We rely on the following legal bases:

4.1 Performance of a contract

We use your data to:

Manage enquiries, bookings and provision of dog training services
Communicate with you about your appointments, changes, cancellations and service updates
Maintain records of training sessions (including your dog’s training progress and any behavioural notes) so we can provide an effective, consistent service
Handle payments, invoicing and related administration

4.2 Legitimate interests

We may process your data where it is necessary for our legitimate interests and your interests and fundamental rights do not override those interests. Our legitimate interests include:

Running and improving our business and services
Keeping appropriate records of client interactions, bookings and outcomes
Responding to enquiries, complaints and feedback
Monitoring and improving website performance and user experience
Protecting our business, property, reputation and legal rights

Where we rely on legitimate interests, we balance our interests against yours and only use your data where our interests do not unfairly impact your privacy.

4.3 Legal obligations

We may process your data where necessary to comply with our legal obligations, for example:

Keeping accounting and tax records
Responding to lawful requests from regulators or law enforcement
Handling data subject rights requests under data protection laws

4.4 Consent

We may rely on your consent to:

Send you marketing communications by email or SMS about our services, events and offers, where consent is required by law
Use photographs or videos of you or your dog for marketing purposes (for example on our website or social media), where we request specific consent

Where we rely on consent, you have the right to withdraw it at any time. This will not affect the lawfulness of processing based on consent before it was withdrawn.

5. Marketing Communications

We may send you marketing communications if:

You have requested information from us or purchased services from us and you have not opted out of receiving such communications; or
You have explicitly consented to receive marketing from us.

You can ask us to stop sending marketing at any time by:

Clicking the “unsubscribe” link in any marketing email, or
Contacting us at angie@truenaturedogs.com.

If you opt out of marketing, we may still send you service communications (for example, booking confirmations, reminders or important updates about your sessions).

6. Cookies & Website Tracking

Our website may use cookies and similar technologies to:

Make the website work properly and keep it secure
Remember your preferences
Analyse usage and performance so we can improve our content and services

You can control cookies through your browser settings and, where required by law, we will ask for your consent before placing non-essential cookies on your device. Turning off certain cookies may affect some functions on the website.

7. Sharing Your Personal Data

We may share your personal data with the following categories of recipients, where necessary and appropriate:

Service providers: third parties who provide services on our behalf, such as website hosting and IT support, email and communication platforms, online booking or scheduling systems, and payment processors.
Professional advisers: such as accountants, lawyers or insurers, where necessary for the management or protection of our business.
Authorities and regulators: such as HM Revenue & Customs, law enforcement agencies, or the Information Commissioner’s Office, where required by law or in order to protect our rights or the rights of others.
AI-Assisted drafting tools: for formatting and structure of documents such as summaries, and plans. All content, reasoning, and input are our own.

Where we use third-party service providers, we require them to respect the security of your personal data and to treat it in accordance with the law and our instructions. They are not permitted to use your personal data for their own purposes.

We do not sell your personal data to any third parties.

8. International Transfers

Some of our service providers or their servers may be located outside the United Kingdom or the European Economic Area (EEA). If we transfer your personal data outside the UK/EEA, we will ensure that appropriate safeguards are in place, such as:

The receiving country has been deemed to provide an adequate level of protection; or
Standard contractual clauses or other approved transfer mechanisms are in place to protect your data.

You can contact us for more information about the safeguards we use for international transfers.

9. Data Retention

We will only keep your personal data for as long as reasonably necessary to fulfil the purposes we collected it for, including:

For as long as you are a client and for a reasonable period afterwards to handle any queries, complaints or legal claims
For the periods required by legal, accounting and tax requirements

In general:

Client records and training notes are typically kept for up to 7 years after your last interaction with us, unless a longer period is required for legal reasons.
Basic contact details for marketing purposes will be kept until you opt out or withdraw your consent, or until we decide to delete them as part of our data minimisation practices.

When data is no longer needed, we will securely delete or anonymise it.

10. How We Protect Your Data

We take appropriate technical and organisational measures to protect your personal data from unauthorised access, accidental loss, disclosure or destruction. These include:

Restricting access to personal data to those who have a business need to know
Using secure systems and passwords to protect digital records
Using reputable third-party service providers with appropriate security standards
Maintaining appropriate backup and recovery procedures

Despite our efforts, no system can be completely secure, so we cannot guarantee absolute security of your data. If you suspect any misuse or loss or unauthorised access to your personal data, please contact us immediately using the details in Section 1.

11. Your Data Protection Rights

Under the UK GDPR, you have a number of rights in relation to your personal data. These include:

Right of access: you can request a copy of the personal data we hold about you and certain information about how we process it.
Right to rectification: you can ask us to correct or complete inaccurate or incomplete data.
Right to erasure: in certain circumstances, you can ask us to delete your personal data.
Right to restrict processing: in some cases you can ask us to suspend the processing of your data.
Right to data portability: you can ask us to transfer your personal data to you or to a third party in a structured, commonly used and machine-readable format, where this is technically feasible and the processing is based on consent or contract.
Right to object: you can object to our processing of your personal data where we are relying on legitimate interests, including profiling. You always have the right to object to direct marketing.
Rights in relation to automated decision-making: you have the right not to be subject to a decision based solely on automated processing (including profiling) that produces legal or similarly significant effects on you, except in limited circumstances.

To exercise any of these rights, please contact us at angie@truenaturedogs.com. We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data.

We aim to respond to all legitimate requests within one month. Occasionally, it may take longer if your request is particularly complex or you have made multiple requests; in this case we will keep you informed.

12. Complaints

If you have any concerns about how we handle your personal data, we would appreciate the chance to address your concerns in the first instance. Please contact us using the details in Section 1.

You also have the right to make a complaint at any time to the UK data protection authority:

Information Commissioner’s Office (ICO)

Website: ico.org.uk

Telephone and other contact details are available on the ICO website.

13. Children’s Data

Our services are primarily aimed at adults responsible for dogs, but we recognise that children may attend training sessions with their families. We do not knowingly collect personal data directly from children without the consent of a parent or guardian. If you believe we have collected personal data about a child without appropriate consent, please contact us and we will delete the data where required.

14. Links to Other Websites

Our website may contain links to other websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. We encourage you to read the privacy policy of every website you visit.

15. Changes to This Privacy Policy

We may update this privacy policy from time to time to reflect changes in the law, our services or how we process personal data. The updated version will be posted on our website with a new “last updated” date. We encourage you to review this policy periodically.